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برای پیاده سازی یک کال سنتر یا سیستم های تلفنی توسط سرویس های لایسنس دار یا رایگان میتوان اقدام به پیاده سازی نمود . دوره راه اندازی کال سنتر به کمک استریکس و ایزابل برای آن دسته از کارشناسانی که دانشی ندارند نیز مناسب است زیرا از ابتدا تمام موارد رو بررسی و راه اندازی میکند . این دوره به شما در راه اندازی سرویس های مبتنی بر VOIP برای شرکت و سازمانها کمک میکند .

This course includes

Language: English
Price: €۳۹.۹۹
Publisher: Udemy
Video: ۶.۵ hours on-demand
Created by: NEF System
Last updated: ۱۲/۲۰۱۸

What you’ll learn

Build the complete IP Phone System using open source platform.
Explore exciting career in Telecom Industry.
Feel more confident in managing Issabel Telephony Server.
Offers Open Source IP Telephony services & solutions to your customers.

Requirements

Download the Issabel software but don’t install it we will cover in Installation lecture.
Download Softphone e.g Zoiper or Xlite. Will show you configuration in lecture.

Description

UPDATED! Cover Cloud Issabel Installation, Security WebRTC Video Conferencing & Call Center.

Do you need a cost effective phone system or full features rich Call Center for business?

Are you tired of paying licensing cost to the proprietary phone system ?

Do you want to expand your business and require phone system but legacy system don’t allow you ?

You are interested to learn asterisk but like to avoid command line and linux shell at the start ?

Issabel (previously known as ‘ELASTIX’) is the world most popular and widely adopted open source IP telephony software. The core VoIP communication is based on Asterisk – The most powerful IP telephony platform. This course is designed for the newbies, small & medium business that like to use the IP telephony – PBX or even the solution providers that like to gear up for telephony services to the end users.

The course starts with initial telephony concepts and terms used in phone service industry. No prior technical knowledge about telecommunication required to take this course.

The course has project depicting the real world scenario. This helps the students to have activity based learning and can apply learned knowledge to the real world. The course clearly explained the phone system features with lab practice for configurations.

Proprietary systems invites a license fee for most Business-critical features and UC Features like mobility and third party integration. To avoid the expensive add-ons go the open source way.

Use a single system to manage multiple tools and platforms, thereby having “greater employee productivity, reduced costs and a means to improve customer engagement.

Who this course is for:

This Issabel IP telephony course is meant for newbies that needs a phone system in theirs offices or homes. No phone system knowledge or experience is required. The telecom or computer networking professionals that needs to gain knowledge on VoIP and phone system.

Course content

All 117 lectures 06:44:58

+Introduction & VoIP Fundamentals. 3 lectures12:50
+Network Requirements for the VoIP. lectures 12:25
+Course Project 2 lectures04:40
+Issabel Installation 5 lectures09:20
+Issabel Overview 1 lecture03:19
+Issabel Phone System Setup 34 lectures02:38:55
+Issabel Phone System Maintenance 6 lectures26:15
+Issabel Call Center Module. 5 lectures11:33
+Getting Started – Issabel Call Center Core Configurations. 10 lectures30:09
+issabel Call Center Inbound Call Campaign. 4 lectures15:05
+Issabell Call Center Outbound Call Campaign 4 lectures10:54
+Issabel Call Center Reports & Statistics. 11 lectures18:48
+Call Center Realtime Dashboard & Live Wallboard 4 lectures07:04
+Call Center Supervisor Level Functions & Features for Quality Assurance. 4 lectures03:20
+Deploy Issabel IP PBX on Public Cloud 9 lectures48:13
+Issabel Meet – WebRTC Video Conferencing & Collaboration. 9 lectures26:23
+Bonus: Issabel Resources & VoIP Hardware 4 lectures06:23

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علیرضا خبیر
مشاور و مدرس تست نفوذ و امنیت شبکه‌های اداری و صنعتی
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بخش آموزش های سایت

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کانال تلگرام ما
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کانال تلگرام ما
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